Privacy Policy

TrueProperty is responsible for personal data processed through the Service. For privacy requests, contact contact@truepropertyeg.com.

We use trusted service providers to host and operate the Service. They process data on our behalf under contractual safeguards.

Account data: phone number used for sign-in, optional email address, user ID, account settings, and role information where applicable.

Listing data: property details, photos, videos, location/area selections, pricing, payment-plan information, listing status, verification scores, and activity connected to your account.

Communications: in-app chat messages, attachments, viewing requests, reports, blocks, and related timestamps.

Contact reveal data: when you choose to reveal contact details in chat, the phone number and/or email you share may be visible to the other participant.

Device and usage data: browser or device type, IP address, language, pages viewed, search interactions, and general usage statistics.

Notification data: if you opt in, we store notification tokens linked to your account so we can alert you to new messages.

We use personal data to provide and operate the Service, including authentication, listing publication and review, search, chat, favorites/view history, moderation, fraud prevention, and support.

We use data to enforce our Terms & Conditions and listing rules, investigate reports, and restrict or terminate accounts that violate policies.

We use aggregated or de-identified data to understand usage, improve the Service, and produce internal reports.

With your consent where required, we may send push or email notices about messages or account activity.

With other users: listing content is visible according to listing status and platform rules. Chat participants can see messages and any contact details you voluntarily reveal.

With service providers: we share data with vendors that help us operate the Service, subject to confidentiality obligations.

For legal and safety reasons: we may disclose information when required by law or when necessary to protect users, the public, or the Service.

Business transfers: if we undergo a merger, acquisition, or asset sale, user information may transfer subject to continued protection consistent with this Policy.

We do not sell your personal data.

We retain personal data for as long as your account is active and as needed to provide the Service, resolve disputes, enforce agreements, and meet legal obligations.

We use reasonable administrative, technical, and organizational measures to protect personal data. No online service is completely secure, and you are responsible for safeguarding your device and login credentials.

You may update certain account settings in the app, including optional email linking and contact-reveal preferences.

You may opt out of notifications through browser or device settings after granting permission.

Depending on applicable law, you may request access, correction, deletion, or restriction of your personal data. Contact us at the email above with enough information to verify your identity.

We use cookies and similar technologies for session management, preferences, security, and usage measurement.

You can control cookies through browser settings. Disabling essential cookies may affect Service functionality.

The Service is not directed to children under 18. We do not knowingly collect personal data from children. If you believe a child has provided data, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use after changes take effect constitutes acceptance of the updated Policy.

Questions about this Privacy Policy: contact@truepropertyeg.com.